Transnet hacked — South Africa’s port systems offline

Transnet has been hacked, disrupting several of South Africa’s port and freight rail services.

Transnet hacked — South Africa’s port systems offline

Supply chain management company ISS Global Forwarding announced on Twitter that it received information that Transnet was the victim of a cyberattack.

The South African Association of Freight Forwarders has also stated that the Transnet Freight Rail system was hacked, bringing operations to a halt nationwide.

The transnet.net and transnetportterminals.net websites were down at the time of publication.

SA Trucker reported that Transnet was hit by a cyberattack, citing sources who requested to remain anonymous because they are not authorised to speak to the media.

According to the report, all the companies operating under the state-run Transnet SOC Ltd have been affected.

This may include all of its rail, port, and pipeline operations in South Africa.

Transnet’s systems have been offline since before 08:00 on 22 July 2021, the report stated.

A photo sent to the publication by a trucker who reported that they are stuck at the Durban Container Terminal showed Transnet’s kiosks displaying an error message.

“The Help Desk has been contacted. Please wait…” the message stated.

MyBroadband contacted Transnet’s media liaison but went straight to voicemail when trying to reach her mobile phone.

E-mails did not appear to bounce back, but no response was immediately received to emailed queries either.

Attempts to contact the National Ports Authority, Port Terminals, Freight Rail, and Pipelines were all unsuccessful. The phone either didn’t ring, or no one answered.

MyBroadband reached Transnet’s Engineering division in Pretoria, who said that all of their systems are also offline and everyone who wasn’t working from home had left the offices.

Update: The state-owned logistics company has posted a statement on Twitter stating that it is experiencing disruptions on some of its IT applications. The source of the problem is still being identified.

“All business continuity plans have been activated. Operations across the Group are continuing, with the Freight Rail, Pipelines, Engineering and Property divisions reporting normal activity,” Transnet spokesperson Ayanda Shezi stated.

According to Transnet, port terminals are operational with the exception of container terminals, as the NAVIS system on the trucking side has been affected.

“In the Eastern Cape, terminal operations have been halted due to inclement weather conditions and will continue
manually once it is safe to do so,” said Transnet.

“The Ports Authority continues to operate, and vessels moving in and out of the ports are being recorded manually.”

Transnet said that customers have been made aware of the disruption and are being engaged throughout the process.

“Work is underway to reduce the downtime to ensure that the impacted systems are up and running again as soon as possible.”